Barnes & Noble is an excellent company. I received a Nook color as a present. Initially, I wanted the first generation Nook. However, I decided to wait until a color touchscreen version emerged out of the Nook vault.
The Nook color worked good for about two weeks. Then, the Nook color began to operate with a mind of its own. Barnes & Noble handled the entire situation professionally and responsibly.
Two weeks out of the box, the Nook color went berserk. I filmed the Nook color in action several times. The device acted alone to surf pages like a possessed robot from the I,Robot movie.
I visited discussion boards to read reviews on the Nook color. Several Nook color owners experienced the same problem. Eventually, their Nook color device required an exchange under the one-year warranty.
My Nook color was only a few weeks old. I called Barnes & Noble to inform them of my defective electronic device. The custom representative walked me through the steps to reset the device to the original factory settings. She noted that if the device begins to act up again, I should call them back to request a new Nook color.
The defective Nook color started to go haywire again. I called Barnes & Noble to place an order for another Nook color. The customer representative requested another Nook color to be sent. She took my credit card information to ensure they received my defective device within 14 days.
However, the customer representative indicated that this Nook color is a certified pre-owned model. I didn't feel that accepting another pre-owned device would be a good idea since most people return products due to performance issues. The customer representative assured me that this pre-owned Nook color would perform well.
Moments after speaking to the customer representative, I called Barnes & Noble again to address my concern about accepting a pre-owned Nook color. The customer representative discussed the matter with their supervisor, therefore, authorizing me to receive a new Nook color. He took down my credit card again, informing me that the first order would be canceled.
At the beginning of the week, I received the Nook color in the mail. I opened the package, and to my surprise a pre-owned Nook color rested firmly in the box. I called Barnes & Noble to notify them about receiving the pre-owned Nook color instead of a new version.
The customer representative apologized on behalf of Barnes & Noble for sending the pre-owned Nook color. He immediately requested a new Nook color to be sent by UPS. At this time I was required to give my credit card information a third time. In the meantime, I never opened the pre-owned Nook color to avoid any mishaps.
The Nook color finally arrived four days later since the order was submitted a few days prior to the weekend. This time around, I received a new Nook color sealed in a brand new box. I immediately printed out the return labels, called Barnes & Noble to retrieve the RIM numbers and one UPS label that failed to process, and packaged the two Nook color devices to send back to Barnes & Noble.
I had three Nook color devices in my possession at one time. God forbid I damaged or lost the Nook color devices because my credit card would have been charged $250 per unit.
Everything worked out well. Barnes & Noble is a professional company that cares about their customers. That is the main reason I continue to be a loyal customer. Most customers tend to read testimonials and revised reviews. I would rather write honest business reviews to help you make an informative buying decision.
Businesses assume that posting only good reviews will improve their sales. Nonetheless, a business must share negative reviews to demonstrate how they managed to fix such problems. We all know that it is impossible to give 100% perfect service. Customers want transparency in the product and service reviews.
Barnes & Noble delivered me a new Nook color to replace a defective unit. Their customer service team are professional and courteous. In the present moment, the Nook color is working well. Hopefully, the Nook color continues to perform without experiencing another possessed encounter.
I respect Barnes & Noble for addressing the defective Nook color issue. Although there were a few problems in the order process, Barnes & Noble remained professional throughout the experience.
The Nook color is an awesome electronic device that is reliable.
Barnes & Noble receives a 10/10 in professionalism, courtesy, and in quality.